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ITIL® v2 to v3 Bridging Course Brochures
 v2 - v3 Foundation Bridge
 v2 - v3 Managers Bridge

 

ITIL® v3 Course Brochures
 ITIL® v3 Awareness
 v3 Foundation
 Lifecycle: Service Strategy
 Lifecycle: Service Design
 Lifecycle: Service Transition
 Lifecycle: Service Operation
 Lifecycle: CSI
 Capability: OS&A
 Capability: RC&V
 Capability: SO&A
 Capability: PP&O

 

Project Management Brochures
 Project Mgmt - Introduction
 Project Mgmt - Advanced
Professional Skills Brochures
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Call Centre Brochures
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 Coaching & Mentoring - Intro
 Coaching & Mentoring - Adv
 CRM
 Customer Behaviour
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 Supervisors Mgmt Skills
 Telesales & Marketing

 

Additional Course Brochures
 Business Analysis
 Creating High Performance Teams
 Customer Service - Frontline Emp.
 Customer Service - Supervisors
 Financial Mgmt for Non-Financial
 Interpersonal Skills
 Leadership through Service Excellence
 In Search of Customer Excellence
 
 
IT Service Mangement Specialists

 
 
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