This programme provides a detailed analysis of the ISO20000 IT Service Management standard whilst educating delegates on how to scope and prepare for a formal accreditation process.

It includes guidance on the certification scheme, a detailed look at both parts 1 and 2 of the standard, scoping guidelines, audit and evaluation, the role of the Registered Certified Body (RCB) and brief coverage of available support tools.

The course includes the formal itSMF ISO20000 Certified Consultants Examination. Passing the exam provides a formal industry recognised qualification.

Learn about ISO20000 and the way in which it can be applied; play a leading role in scoping and pre-assessing a formal certification application as well as gaining an understanding of available support tools and assessment techniques.

Target Audience:
All managers and team leaders involved in the preparation for ISO/IEC 20000 certification and/or want to know more about the standard and its operation

Duration:
3 days + Exam

Exam:
1 hour multiple choice exam + 1 written assignment

Content:
A detailed look at both parts 1 and 2 of the ISO/IEC 20000 standard

Purpose:
To transfer the management skills necessary for responsible individuals to implement ITIL practices

Prerequisite:
ITIL Foundation Certification; 5 years of relevant experience; read parts 1 & 2 of the ISO/IEC20000 standard

Certification:
itSMF ISO/IEC 20000 Consultant certified