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ITIL®
(IT Infrastructure Library) is a series of comprehensive, consistent
publications that are used to aid the establishment of a quality IT Service
Management framework within an organization, aligned with the international
standard, ISO/IEC 20000.
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ITIL®
v2 Courses |
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Practitioner: Agree & Define
Participants will learn how to manage, organise and optimise the
processes of service level and financial management in an
organisation. They will learn to run their IT organisation like
a business by developing process interfaces, building strong
customer relationships, increasing service quality and applying
proven fiscal principles…
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Practitioner: Plan & Improve
Participants will learn how to manage, organise and optimise the
processes associated with the delivery of optimal service with
the required Service Availability and the principles of Service
Recovery following a major unplanned outage…
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Practitioner: Release & Control
This course will provide participants with the essential
elements required to qualify as a professional who specialises
in managing, organising or optimising processes in an IT service
organisation which has implemented, or started to implement,
ITIL® - based release and control processes…
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Practitioner: Support & Restore
This course will provide participants with the essential
elements required to qualify as an IT Service Management
Practitioner, who specialises in the support & restore processes
involved in managing incidents, problems and known errors found
in IT infrastructure…
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course dates:
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ITIL®
v3 Courses |
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Awareness
The Awareness session is simply meant to fuel a general
understanding behind the question raised by business: “Why IT
Service Management?” The IT service Management Awareness
Session takes a high level look at all the ITIL® disciplines and
how they relate to the business imperative…
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Foundation
This fully accredited programme is for all IT professionals
looking to start their ITIL® certification track. Based on the
“official” syllabus the ITIL® Foundation Certificate in IT
Service Management guides you through the required elements of
ITIL® and provides all the necessary features to help you prepare
for the final examination…
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Service Lifecycle
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Service Capability
OSA
RCV
SOA
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Managing Across the Lifecycle
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