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    Offerings - ITIL®    
 


 

 
 

ITIL® (IT Infrastructure Library) is a series of comprehensive, consistent publications that are used to aid the establishment of a quality IT Service Management framework within an organization, aligned with the international standard, ISO/IEC 20000.  

 

ITIL® v2 Courses

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Practitioner: Agree & Define

Participants will learn how to manage, organise and optimise the processes of service level and financial management in an organisation. They will learn to run their IT organisation like a business by developing process interfaces, building strong customer relationships, increasing service quality and applying proven fiscal principles…
 


Practitioner: Plan & Improve

Participants will learn how to manage, organise and optimise the processes associated with the delivery of optimal service with the required Service Availability and the principles of Service Recovery following a major unplanned outage…
 


Practitioner: Release & Control
This course will provide participants with the essential elements required to qualify as a professional who specialises in managing, organising or optimising processes in an IT service organisation which has implemented, or started to implement, ITIL® - based release and control processes…
 

 


Practitioner: Support & Restore
This course will provide participants with the essential elements required to qualify as an IT Service Management Practitioner, who specialises in the support & restore processes involved in managing incidents, problems and known errors found in IT infrastructure…
 

 

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Asia Pacific Kenya Middle East South Africa

 

ITIL® v3 Courses

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Awareness
The Awareness session is simply meant to fuel a general understanding behind the question raised by business: “Why IT Service Management?”  The IT service Management Awareness Session takes a high level look at all the ITIL® disciplines and how they relate to the business imperative…
 


Foundation
This fully accredited programme is for all IT professionals looking to start their ITIL® certification track.  Based on the “official” syllabus the ITIL® Foundation Certificate in IT Service Management guides you through the required elements of ITIL® and provides all the necessary features to help you prepare for the final examination…
 


Service Lifecycle
 

 


Service Capability

OSA

RCV

SOA
 

 


Managing Across the Lifecycle
 

 

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Asia Pacific Kenya Middle East South Africa

 

 

 

IT Service Mangement Specialists

 

 
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ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.