General Terms and Conditions of Training

• The account payer agrees to pay the cost of the training course in accordance with the payment option selected.

• Candidates will not receive training materials or be permitted admission to classes until the full deposit has been paid, unless otherwise agreed in writing.

• The contract cannot be cancelled but can be transferred to another person, unless under the terms specified in the Cancellations/Transfers Statement.

• No qualification, certificate or diploma will be issued until the full balance due has been paid.

• Failure to attend training sessions will not reduce liability for the total cost of the training course and the account payer shall not be entitled to any credit or reduction.

• No fees are re-fundable in the case where candidates do not abide by prescribed training guidelines and course rules (including full course participation and completion of all assignments and exercises).

• No candidate may sit for exams until course fees are paid in full. No candidate will receive exam results or certificates until all course and exam fees are paid in full.

• All overdue accounts will incur interest at current prime lending rates.

• The date and time of rescheduled training sessions due to late attendance or absence is at our discretion.

• We reserve the right to reschedule any training session at our discretion – 10 working days notice will be given.

• Where relevant, exam pass marks are set by a relevant and independent examination institute.

• Candidates are responsible for payment of re-examination fee  under the same conditions described above.

Cancellation/Transfers Statement

• Completion of the Registration Form constitutes acceptance of all the terms and conditions specified.

• Full course and exam fees are payable upon registration.

• You may cancel your registration up to fifteen working days (15) before the first day of the nominated course. Any fees paid will be refunded in full.

Cancellations within fifteen working days (15) before the first day of the nominated course incur charges as follows:

• 15 to 10 working days incurs 20% of fees paid

• 10 to 5 working days incurs 50% of fees paid

• Less than 5 days incurs 100% of fees paid

You may transfer once or send a substitute at no additional charge to the scheduled course, provided you do so in writing at least five working days before the training course.

Q-Campus Value Proposition Conditions

Safety Net programme:

• Additional materials for study provided at our discretion

• Provision of materials requires 100% course attendance and participation

Scholarship programme:

• Scholarship places are provided entirely at our discretion

• Places offered are for specific courses, on specific dates

• Places offered are non-transferable, nor redeemable for cash or any other service

• Charges can be levied for catering, materials and exams

Lifelong Learning:

• Lifelong learning places are offered entirely at our discretion

• Places offered are specifically for the equivalent course that you have attended with us.

• Places offered are for specific courses, on specific dates

• Places offered are non-transferable, nor redeemable for cash or any other service

• Charges can be levied for catering, materials and exams

• Offer is valid for a maximum of 24 months from the last day of the course you attended with us or when the course exams are officially withdrawn by the Examination Institute; whichever is soonest.